FAQ - Sydney City Website Maintenance
At Sydney City Website Maintenance, we understand that maintaining a website can be overwhelming, especially when unexpected issues arise. Whether you’re dealing with a hack, considering ongoing maintenance, or need emergency support, we’ve got you covered. Below, we answer some of the most common questions we receive from business owners and website managers in Sydney, NSW.
Common Website Issues
What should I do if my website is hacked?
If you suspect your website has been hacked, follow these steps immediately:
- Disconnect & Quarantine – Take your website offline to prevent further damage.
- Change Passwords – Update all admin, FTP, and database passwords.
- Scan for Malware – Run a malware scan to identify any malicious code.
- Restore a Backup – If you have a clean backup, restore your site.
- Contact Our Experts – Our team specializes in website recovery and security hardening to prevent future attacks.
We provide 24/7 emergency support for hacked websites. Contact us, and we’ll have your site back up and running securely.
How often should I update my website?
Regular updates are essential to keep your website secure and running efficiently. We recommend:
- Weekly updates for security patches and plugin updates.
- Monthly updates for performance optimisations.
- Quarterly updates for content refresh and SEO improvements.
Our website maintenance plans ensure that all updates are handled professionally, reducing the risk of security vulnerabilities and performance issues.
Pricing & Plans
Do I need ongoing maintenance?
While it is possible to handle website maintenance on your own, it requires time and technical expertise. Without regular updates, your site is more vulnerable to hacks, slow performance, and broken functionality.
With our ongoing maintenance plans, we take care of:
- Security monitoring & malware protection
- Plugin & theme updates
- Website backups
- Performance optimisations
- Uptime monitoring
This allows you to focus on running your business while we keep your website in top shape.
Can I pay for a one-time website repair?
Yes! If you have a specific issue—whether it’s a broken website, a security breach, or an urgent fix—we offer one-time repair services. This includes:
- Immediate troubleshooting
- Bug fixes
- Security patches
- Speed optimisation
However, for long-term stability, we always recommend a monthly maintenance plan to prevent recurring problems.
Support & Response Time
How fast can you fix my website?
The speed of our repair depends on the complexity of the issue. Here’s what you can expect:
- Emergency fixes (hacked sites, critical errors): Within 2-4 hours
- Standard troubleshooting (bugs, slow speed, minor issues): Within 24 hours
- Regular maintenance tasks (updates, optimisations): Scheduled weekly
We offer priority support for businesses that need fast turnarounds.
Do you offer emergency support?
Yes! We provide 24/7 emergency website support for:
- Hacked websites
- Website downtime
- Broken pages or functionality
- Urgent security threats
If your website is down or compromised, contact us immediately, and we’ll prioritize your request.
Why Choose Sydney City Website Maintenance?
- Local Expertise: Based in Sydney, NSW, we understand the needs of Australian businesses.
- Fast Response Time: We offer some of the fastest response times in the industry.
- Security-Focused Maintenance: Our approach prioritizes website security and performance.
- Transparent Pricing: No hidden fees—choose a one-time fix or a maintenance plan that suits your budget.
- Experienced Team: Our team has years of experience handling WordPress, Shopify, and custom websites.
Don't Wait – Call Us!
At Sydney City Website Maintenance, we understand how crucial a fully functional website is for your business. Whether you need urgent website repairs, speed optimisation, security fixes, or a complete redesign, our expert team is ready to help. We specialize in diagnosing and fixing website issues quickly and efficiently, ensuring your site remains secure, fast, and optimized for performance. No matter the platform or complexity, we provide tailored solutions to keep your business online and running smoothly.
Need fast and reliable website repairs in Sydney? Contact us today for expert support and industry-leading service. Whether it’s a minor fix or a critical issue, we’re here to help 24/7. Call us at (02) 8078 6662 to speak with our team or schedule a consultation. Let Sydney City Website Maintenance handle your website concerns so you can focus on growing your business!
Ready to take the next step? Fill out the form and we’ll get back to you within 24 hours!
